Privacy Policy
Welcome to Esr Technology Limited (“Esr Technology”, “we”, “us”). We take privacy seriously for everyone who visits our website, downloads resources, or engages us for IT consulting, cloud, security, software delivery, and managed services. This policy explains what we collect, why we collect it, and the choices you have.
Client, systems, and project information
As a technology services company, we routinely process information needed to deliver engagements: infrastructure diagrams, access logs, support tickets, configuration details, credentials (stored using industry-appropriate controls), procurement records, and other materials you share so we can design, migrate, integrate, or operate solutions on your behalf (“Engagement Data”). Engagement Data is used only to perform the work you have instructed us to do, meet contractual obligations, evidence compliance, and improve service quality. Access is limited to personnel and subprocessors who need it to perform their duties for Esr Technology Limited.
Personally identifiable information
“Personally identifiable information” means information that identifies or could reasonably identify a living individual—such as name, work email, phone number, job title, billing address, IP address, and online identifiers collected in connection with our sites or portals.
What personally identifiable information do we collect?
We may collect basic details from all visitors (for example, device and browser metadata through cookies or similar technologies). When you request a consultation, sign an agreement, join a workshop, or use our support channels, we may collect name, company, role, email address, telephone number, correspondence, and details of the technical outcomes you are pursuing.
How does Esr Technology Limited use this information?
We use personally identifiable information to respond to enquiries, prepare proposals, deliver and invoice services, provide support, send operational notices, and—where permitted—share relevant updates about capabilities that align with your stated interests. You may opt out of non-essential marketing at any time using the unsubscribe link in our emails or by writing to [email protected].
Who may we share information with?
We do not sell your personal data. We may share information with vetted service providers (for example, hosting, identity, ticketing, or communications platforms) strictly to operate our business and your services, subject to appropriate agreements. We may also disclose information where required by law, regulation, or valid legal process, or to protect the rights, property, or safety of Esr Technology, our clients, or the public.
How we store and secure data
Personally identifiable information and Engagement Data held by Esr Technology Limited are protected using administrative, technical, and organisational measures appropriate to the risk—including access controls, encryption where suitable, monitoring, and staff training. No method of transmission or storage is completely secure; we will notify you without undue delay where we are required to do so and a serious incident affects your information.
Cookies and similar technologies
We use cookies and similar tools where necessary for site functionality, session continuity, analytics, or security. You can control cookies through your browser; disabling certain cookies may limit features such as preference recall or performance measurement.
Accuracy and your rights
You may request correction of inaccurate personal data we hold about you, subject to verification. Depending on your location and applicable law, you may also have rights to access, portability, restriction, objection, or erasure. To exercise these rights, contact us at [email protected] or by post at Unit 1 Oaks Industrial Estate, Festival Drive, Loughborough, Leicestershire, LE11 5XN.
Retention and deletion
We retain information only as long as needed for the purposes described here, to meet legal or regulatory requirements, or to resolve disputes. Backups and archived records may retain residual copies for a limited period after a deletion request is honoured.
Children’s privacy
Our services are aimed at businesses and professionals. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
Compliance with laws
We will disclose information when required to comply with law, court order, or legitimate requests from public authorities, including for national security or law enforcement purposes where permitted.
Changes to this policy
We may update this privacy policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you by email or through our service interfaces. Continued use of our services after changes take effect constitutes acceptance of the updated policy where permitted by law.
Links to other sites
Our website may link to third-party tools, documentation, or partner resources. Those sites operate under their own privacy notices; we encourage you to read them before submitting personal information.